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Terms & Conditions

These stipulations, rules, and guidelines will apply to you and are obligatory if you choose to engage in activities at the Casino.

This section outlines the binding Terms and Conditions that pertain to all currencies and bets accepted, along with all services provided by and on any website managed by the Cityviews Group, which includes the following sites: www.7sultanscasino.com , www.alljackpotscasino.com , www.allslotscasino.com , www.europalace.com , www.grizzlysquest.com , www.gamingclub.com , www.jackpotcitycasino.com , www.luckynuggetcasino.com , www.mummysgold.com , www.platinumplaycasino.com , www.riverbellecasino.com , www.royalvegascasino.com , www.rubyfortune.com , www.nethatco.com , www.spincasino.com , www.spingalaxy.com and www.vegaspalmscasino.com (\"the Website(s)\").

These stipulations, rules, and conditions supersede any prior terms that were previously stated on this Casino's website. According to these terms:

"Account\" refers to a distinct user account that the Casino has created specifically for you.

"Agreement\" denotes these stipulations, rules, and terms;

the \"Casino\" refers to the gaming establishment located at the Casino's website and managed and owned by us;

"Casino Group\" collectively describes all online casinos that are owned by us, including but not limited to Baytree.

"Casino Website\" refers to Spin Palace Casino or any variations thereof;

"Charge-back\" describes a situation wherein you, your credit card bank, or any other third-party payment processor initiates a reversal of a transaction linked to your credit card or deposit action;

"Closed Player Account\" is an Account that has been terminated, deregistered, or excluded either by us or by your choice;

"Inactive Account\" is defined as a Player's Account that has not shown any login or logout activity for over six consecutive months without completing any financial transactions;

"Guest Player\" denotes a Player who uses free-play casino credits, lacking any monetary worth, to make bets at the Casino;

"Participate\" encompasses, but is not limited to, any of the activities described in sections 4.1.1 to 4.1.7 below, visiting the Casino's website and/or playing any games available at the Casino and/or utilizing the Casino and/or its website and/or its software in any form;

"Payment Service Provider\" refers to a third-party entity with whom we collaborate to facilitate money transfers.

"Player/s\" refers to any Real Player and/or Guest Player and/or Inactive Player and/or a Closed Account Player;

"Real Player\" signifies any individual who has successfully registered an Account at the Casino;

"Service\" designates the accessibility and provision of Software that allows you to engage in gaming activities at the Casino over the Internet or through your mobile device;

"Software\" encapsulates any digital applications owned or licensed to us that must be downloaded for participation at the Casino, along with any Flash Game versions accessible without the need for downloading;

"We/us/our\" refers to Baytree Interactive Ltd (69691), a company registered in Guernsey, with its registered office located at Ground Floor, Kingsway House, Havilland Street, St Peter Port, Guernsey. This entity owns and operates the casino website and its affiliated groups.

Baytree Interactive Ltd is duly authorized and licensed by the Kahnawake Gaming Commission, holding License number: 00892 (issued February 16, 2022).

All transactions between the Player and Baytree Interactive Ltd occur in Canada, where our main servers are situated. Your gaming relationship is directly with Baytree Interactive Ltd, the entity offering the gaming services to you.

"Your Jurisdiction\" refers to the location where you reside, live, or are employed.

1. YOUR PARTICIPATION AT THE CASINO

1.1 PARTICIPATION

1.1.1 Your decision to engage with the Casino is entirely your personal choice, based on your judgment and risk management.

1.1.2.1 Online gambling might not be permissible in the area or country you inhabit. The Casino does not aim to facilitate any illegal activities. It is your responsibility to monitor your gaming activities and ensure compliance with any laws regarding online gambling in your jurisdiction. Before trusting any information found on our website, you should review local regulations. The Casino disclaims any liability for any misuse of the Website, regardless of whether the service has been monitored or not. It is solely your responsibility to determine if participating in the Casino is lawful in your jurisdiction.

1.1.2.2 The Casino is unable to create accounts or process bets or financial transactions from individuals living in Afghanistan, American Samoa, Andorra, Argentina, Australia, Austria, Belarus, Belgium, Botswana, Brazil, British Virgin Islands, Bulgaria, Cameroon, China, Christmas Island, Cocos (Keeling) Islands, Colombia, Congo, Cuba, Czech Republic, Denmark, Estonia, Ethiopia, France, French territories (Mayotte, Martinique, Guiana, Guadeloupe, Reunion, Saint Barthelemy, Saint Pierre and Miquelon, New Caledonia), Germany, Ghana, Greece, Greenland, Guam, Heard Island and McDonald Islands, Holy See, Hong Kong, Hungary, India, Iran, Israel, Italy, Japan, Kenya, Lithuania, Macao, Malawi, Malta, Mexico, Micronesia, Mozambique, Myanmar, Netherlands, Nicaragua, Nigeria, Norfolk Island, North Korea, North Macedonia, Northern Ireland, Northern Mariana Islands, Ontario, Paraguay, Peru, Philippines, Poland, Portugal, Puerto Rico, Romania, Russia, Rwanda, Serbia, Seychelles, Singapore, Slovakia, Slovenia, Somalia, South Africa, Spain, Saint Helena, Sweden, Switzerland, Syria, Taiwan, Tanzania, Turkey, U.S. Virgin Islands, Uganda, Ukraine, United Arab Emirates, United Kingdom, United States Minor Outlying Islands, United States, Vatican City, Venezuela, Vietnam, Wallis and Futuna Island, Yemen, or Zambia.

Additionally, the casino cannot create accounts for individuals based in Ontario. The Casino retains the discretion to adjust the list of jurisdictions from which it will not accept account registrations or process bets and financial transactions periodically.

1.1.3 Participation in the Casino is only permissible if it is legal for you within your jurisdiction.

1.1.4 All applicants must be over 18 years of age to create an account with the Casino. Alongside the stipulations in 1.1.3, you are only allowed to engage in activities at the Casino if you have reached the legal age of adulthood in your jurisdiction. We reserve the right to request proof of your age and may suspend your account until satisfactory identification is provided.

1.1.5 We do not guarantee the legality of your engagement at the Casino as per your jurisdiction's laws.

1.1.6 We reserve the right to ask you for verification of your identity and age prior to allowing you to participate. All details provided during registration must be fully accurate and complete.

1.1.7 You give us and our designated representatives permission, as needed, to validate your identity and confirm your right to use the funds you wager at the Casino.

1.1.8 The Casino reserves the option to limit players to only one account per brand, at its discretion.

1.1.9 Transfers of funds or Casino credits are not allowed between accounts held by the same player or between third parties.

1.1.10 The Casino retains the right to disburse any winnings in Euros, regardless of the currency in which the player's account is registered or in which the bets were made.

1.1.11 We may verify account details at any time and may suspend your account pending proper validation. You are encouraged to keep your registration information current.

If you change your residential address, email, phone number, or any other personal or contact information, please reach out to customer support to update your account.

1.1.12 By agreeing, you consent to receive communications from the Casino Group and their marketing representatives.

1.1.13 The casino does not permit players to gamble with borrowed money.

1.1.14 The Casino allows you to select your own username and password combination. It is crucial to create a strong password and keep it confidential. Any actions performed through your account will be considered valid if your username and password are entered correctly, including any potential financial losses. We will not take responsibility if your account is compromised due to weaknesses in your security or if you use weak or shared passwords. In adherence to the regulations, Players should avoid using inappropriate or offensive usernames. If a Player chooses to do so, we hold the right to terminate their account.

1.1.15 Offers available to Players are restricted to one per individual, family, household address, email address, phone number, credit/debit card, and any shared computer (such as those at a school, library, or workplace). All casino offers are meant for casual players, and at our absolute discretion, we may limit the eligibility of Players to take part in any promotion. We retain the right to withdraw any offer or all offers from any Player or group of Players.

1.1.15.1 We hold the right to retract any bonuses given and any associated winnings if players are found to be manipulating or abusing any promotion aspect. In instances where there is evidence of a sequence of bets placed by a Player or a group of Players that leads to guaranteed profits through promotional offers, we reserve the right to disregard the bonus component of such offers and settle bets at the correct odds. We also reserve the right to request sufficient documentation from any Player to confirm their identity prior to crediting any bonuses, free bets, or offers to their account.

1.1.16 By registering an account, you indicate that you have read and accepted all the stipulations, terms, and conditions presented on the Group's Website. We recommend all members save (or print) all transaction records, gaming rules, cancellation policies, and pay-out procedures for their own reference.

1.1.17 When making payments via a credit or debit card, it's important that the name on the card matches the name used during your registration on the site. If the names differ, there is a possibility that your account may be temporarily disabled. In the event of an account suspension, we recommend reaching out to Player Services to understand the verification steps needed. Any withdrawals processed by bank transfer or check will only be issued in the name that matches the initial registration, and if a card has been utilized for deposits, it must align with the name registered on it.

1.1.18 If you wish to update or add new payment information, you must do so by contacting Player Services directly. It is your responsibility to familiarize yourself with the conditions under which your payments are accepted. Staying informed about any updates or changes is solely up to you.

1.1.19 We have a duty to process players' withdrawals within a reasonable timeframe. Therefore, if the players do not respond or comply with the established withdrawal requirements, any withdrawn but uncontested funds may be reversed back into the casino account. Should this happen, those funds will be available again for gaming purposes. The casino will not be responsible for any funds that are utilized afterward.

1.1.20 If you prefer not to have your pending funds accessible, you must contact Player Support immediately to temporarily lock your account.

1.1.21 For each applicant, an email may be sent to the registered email address to activate the account. Activation can be completed through the provided link in this email. If this step is not taken, the Casino retains the right to suspend all account activities until all necessary details are verified.

1.1.22 Any funds kept in your account will not earn any interest.

1.2 YOUR WARRANTIES

1.2.1 By engaging in this Agreement, you affirmatively represent and warrant that all statements made are true at both the moment of entering into this Agreement and for the duration of its existence, including that you:

1.2.1.1 are legally permitted to engage with the Casino as per the laws of your location;

1.2.1.2 are considered an adult, having reached the legal age in your jurisdiction;

1.2.1.3 will prevent any third party, especially minors, from directly or indirectly using your account, the Software, or claiming any rewards from the Casino;

1.2.1.4 have provided us with accurate, valid, and complete personal information and will notify us via email immediately if any of that information changes;

1.2.1.5 are the legitimate owner of the funds you wager at the Casino, or are duly authorized to use these funds for the purposes stated;

1.2.1.6 will not deposit or wager any money at the Casino if it has been acquired through illegal means as outlined in clause 1.6 below;

1.2.1.7 agree to settle all amounts owed to the Casino without initiating chargebacks or reversing any payments;

1.2.1.8 have thoroughly read and understood all applicable Rules, Terms, and Conditions; and

1.2.1.9 engage in gambling at the Casino strictly for personal enjoyment, not in a professional capacity or as part of any group or organization.

1.2.2 If you violate the warranties in clause 1.2.1, any transactions you made will be rendered invalid, and you will lose any winnings associated with those transactions and/or participation.

1.3 REFUSAL TO REGISTER, DEREGISTRATION, EXCLUSION & SUSPENSION

1.3.1 We reserve the right to deny your registration as a player, or opt to deregister, exclude, or suspend you from playing at the Casino at any time, with a written notification outlining our reasons for such actions.

1.4 CONSEQUENCES OF DEREGISTRATION, EXCLUSION OR SUSPENSION

1.4.1 In case we decide to deregister, exclude, or suspend your account at the Casino, you are entitled to lodge a complaint with the following organizations:

  • Ecogra
  • Kahnawake Gaming Commission (referred to as 'our regulating body')

1.4.2 Should you fail to submit a complaint to our regulating authority within thirty (30) days of your deregistration, exclusion, or suspension, we reserve the discretion to:

1.4.2.1 withhold any payments owed to you of contested funds, which may include refunds, bonuses, free credit, payouts, etc.;

1.4.2.2 exclude you from any other Casinos that are part of our group; and/or

1.4.2.3 unilaterally determine the necessary criteria for establishing a new account with the Casino; and/or

1.4.2.4 in instances of fraud, illegal activities, or similar misconduct on your part, or failure to fulfill any financial obligations:

1.4.2.4.1 share relevant information regarding you to an internal database tracking such occurrences, and, if necessary, hand over your account details to a collections agency to recover any debts owed to us. You grant us irrevocable permission to proceed in this way at our discretion; and/or

1.4.2.4.2 forfeit any contested funds arising from your fraudulent, illegal, or similar actions.

1.4.3 If you do file a complaint with our regulating authority within thirty (30) days, we will only withhold payment of contested funds if directed to do so by the regulatory body. We will pay you any amounts they instruct us to.

1.5 INACTIVE ACCOUNTS & INACTIVE BONUS BALANCES

1.5.1 Please note that the terms of clause 1.5 apply only if all of a player's Real Accounts within the Casino Group are classified as inactive.

1.5.2 The Casino, at its complete discretion, may handle any credit balance remaining in an Inactive Player's Account as follows:

1.5.2.1 a monthly administration fee of 10 Euros may be charged against the credit balance over an 18 month period, after which any remaining funds will be forfeited:

1.5.2.1.1 either reducing the credit balance to zero; or

1.5.2.1.2 reactivating the Inactive Account; or

1.5.3 Regardless of whether playthrough requirements have been met, at our discretion, you could lose any bonuses and winnings accrued from such bonuses if they remain unused in your account for six months from the date they were granted. For this purpose, all Loyalty points awarded will also be considered as Bonuses.

1.6 MONEY LAUNDERING

1.6.1 It is important to acknowledge that specific jurisdictions enforce strict anti-money laundering regulations that may require us to report you to local or federal authorities if we are aware of, suspect, or believe that any of your transactions relate to funds from illegal activities or are designed to disguise such funds or enable criminal actions.

1.6.2 If we have awareness or suspicion as mentioned in section 1.6.1 above, we may:

1.6.2.1 suspend, deregister, or terminate your Account with immediate effect; and/or

1.6.2.2 at our sole discretion, refuse to refund any amounts held in that Account; and/or

1.6.2.3 exclude you from any other Casinos within our group; and/or

1.6.2.4 provide any necessary information about you to an internal database tracking such misconduct. You acknowledge our absolute discretion to do so.

1.6.3 We also reserve the right to report you to the applicable federal or local authorities if we deem it necessary to comply with legal obligations.

1.6.4 To help prevent money laundering:

1.6.4.1 no cash deposits will be permitted to fund any Account within the Casino;

1.6.4.2 significant and/or unusual withdrawals will not be processed unless notarized copies of the following documents are provided:

1.6.4.2.1 the latest bank statement pertaining to the account from which your wagers have been funded;

1.6.4.2.2 a copy of a government-issued photo identification such as a driver's license, valid passport, or other identification card;

1.6.4.2.3 a utility bill, not older than six months, clearly displaying your registered name and address, such as a recent bank statement or a gas/electricity bill.

1.7. PUBLICITY

1.7.1 Should you win a significant monetary prize or any other reward which the Casino wishes to publicize while playing, you agree to be available for promotional events organized by the Casino. We will strive to respect your privacy throughout.

1.7.2 Furthermore, without limiting the generality of clause 1.7.1, you provide us with the authority to use your first name in any related promotions and to use a model's image in place of your own.

1.7.3 To learn more about our privacy practices, please review the relevant section on our Casino Website.

1.8. YOUR CONSENT

1.8.1 Please be advised that telephone conversations may be recorded or monitored for quality assurance and security purposes. Utilizing this service implies your consent to such monitoring.

1.8.2 We may collect and save information regarding all online communications, transaction details you conduct through the site, and records of your visits to the site.

1.8.3 By registering either a Practice or Real account, you consent to us communicating with you through various means, including written or spoken communication like email, phone, or SMS, regarding your account matters. If you wish to opt out of any or all communications, please reach out to us directly.

1.8.4 If you decide to unsubscribe from our promotional communications, or if you've previously done so, please note that you will continue to receive necessary business-related messages. It may take up to three business days for your email address to be removed from our mailing lists. If you have any inquiries about any of the legal terms, feel free to reach out to us, and we will gladly help you.

1.9 DEPLOYMENT OF AUTOMATED TOOLS ('BOTS') AND UNAUTHORIZED SOFTWARE

1.9.1 Engaging with bugs, bots, or any other type of artificial intelligence within the Software or Services on the Casino platform is prohibited.

1.9.2 Utilizing software that can alter or influence the outcome of any games to achieve financial benefits is strictly prohibited. Any funds obtained through such actions will be deducted from the Player's account.

1.9.3 The Casino will implement all necessary actions if a Player is found to be exploiting a bug, bot, or any other form of artificial intelligence. This may include blocking the Player's account, freezing their funds, and retaining the right to initiate legal action.

2. THE SERVICE

2.1 The Casino accepts no responsibility for any interruptions, server failures, latency issues, or any other technical or external disturbances that may affect gameplay. We are not liable for any actions or failures made by your internet service provider or any third-party services that you use to access the website. The Software and Services are provided as they are, without any guarantees or warranties, either expressed or implied, including but not limited to conditions related to quality, fitness for a particular purpose, or compliance with laws and regulations. Any risks related to the use, effectiveness, and performance of the Software and Services are borne entirely by you.

2.2 The Casino cannot be held responsible for any device malfunctions, failures in telecommunications, or internet connectivity issues, nor for any attempts by you to join games using methods not intended by us. You are fully responsible for the devices and services you use to access the Casino.

The Casino does not guarantee that the Software or Services will fulfill your expectations, remain uninterrupted, be timely, secure, or devoid of errors. There are no assurances that defects will be fixed or that the Software or server is free from harmful elements such as viruses. In instances of errors or communication failures affecting random number generation, bet settlements, or other critical aspects of the service, the Casino holds no liability towards you regarding such inaccuracies and reserves the right to cancel all bets related to those occurrences.

2.3 While we strive to maintain a reliable Service, we acknowledge that faults may occur, and we will address reported issues as quickly as possible. In the event of a malfunction, please promptly inform Customer Support.

2.3.1 The Casino shall not be held legally responsible for any damages or losses that could be interpreted as arising from or in association with the Website or Services. This includes, but is not limited to, operational delays, data loss or corruption, communication failures, misuse of the site, or any inaccuracies in the content.

2.3.2 We reserve the right to accept or decline any wager at our sole discretion, for any reason. If we deem a bet invalid, any amount deducted from your account for that wager shall be returned to you. Valid wagers occur only when accepted by our server and are dictated by the Agreement. Until confirmed, none of your communications shall have any binding effect on us, and all displayed information on our site is merely an invitation to play. If there is a malfunction, whether related to our website or your equipment, all payouts and plays are rendered void. If we choose to make an exception for the sake of fair play at any moment, this dissolution of the rule applies strictly to that instance and does not create a future precedent.

2.4 The Casino retains the right to nullify any winnings obtained through software or hardware errors. Players who exploit these errors are liable to have their accounts closed, alongside any forfeiture of deposits or winnings. In the case of a system failure on the Website, all bets are declared void. The Casino also reserves the right to amend, remove, or add any games or software on the Website without prior notice and at its discretion. Consequently, the Casino cannot be held accountable for any losses you may incur as a result of these changes.

2.5 We may choose to temporarily suspend any aspect of the Service for various reasons at our discretion. We will endeavor to notify you in advance whenever feasible. The Service will be reinstated as soon as is reasonably practicable after the suspension.

2.6 In the event of a system malfunction at the Casino, all bets placed are rendered void. Any potential refunds will be at the discretion of Casino Management. Should a significant error, mistake, or system failure occur that impacts odds, lines, or handicaps in a bet, that bet—or the relevant portion of it if it's part of multiple bets—will be deemed invalid.

2.7 As stated in clause 4.2 below, we cannot be held accountable for any losses you experience due to suspensions or delays.

2.8 It is the player's responsibility to appropriately declare and pay any taxes applicable on their winnings based on their local laws and regulations.

2.9 The Casino does not provide any tax or legal advice to players. Those seeking counsel on these matters should contact suitable professionals or authorities in the jurisdictions relevant to their residence.

2.10 Players are expressly forbidden from using the Casino or its systems to engage in arbitrage through currency exchange transactions. If the Casino identifies a Player intentionally using such systems for profit via arbitrage, the earnings will be forfeited, and their account balance will be adjusted without prior warning.

2.11 You are granted permission to download and utilize the Software and all related content associated with the websites, provided this complies with these Terms and Conditions and the End User License Agreement (EULA) set by Apricot. This Software allows you to access our gambling services available through the websites (the \"Services\"). You may install the Software on a hard drive or other storage media and create backup copies, as long as these backups are only used by you in connection with the Services via your primary computer. The code, structure, and organization of the Software are protected by intellectual property laws. You are prohibited from:

  • Copying, redistributing, publishing, reverse engineering, decompiling, disassembling, modifying, translating, or attempting to access the source code to create derivative works.
  • Selling, assigning, sublicensing, transferring, distributing, or leasing the Software.
  • Making the Software accessible to third parties through any network or other means.
  • Exporting the Software to any country by any method (physical or electronic).
  • Using the Software in a way that contravenes applicable laws or regulations.
  • Together, these actions are labeled as \"Non-Permitted Uses\", and you are solely accountable for any harm, costs, or liabilities that arise from such activities.

3. SHARED ENVIRONMENTS

We may enforce limits or conditions on individuals who create or attempt to create Accounts at the Casino, particularly where such Accounts originate from environments with shared computers.

4. INDEMNITY & LIMITATION OF LIABILITY

4.1. You acknowledge that the choice to utilize the Services is entirely yours, taken at your own risk and discretion. You agree to indemnify and defend the Casino, its directors, officers, employees, shareholders, agents, and affiliates, including its parent companies and subsidiaries, against any expenses, liabilities, or damages (direct, indirect, or otherwise) that may arise from your participation in Casino activities. This participation encompasses, but is not limited to, actions such as:

4.1.1. Accessing or using the Casino website;

4.1.2. Utilizing any materials from the Casino website or any other source;

4.1.3. Accessing the Casino website server;

4.1.4. Making a deposit into your Casino account;

4.1.5. wagering or gaming at the Casino;

4.1.6. Accepting and utilizing any winnings or prizes from the Casino;

4.1.7. Using any Casino software, whether obtained from the Casino website or through other means.

4.2. Under no circumstances will the Casino, its directors, officers, employees, shareholders, agents, affiliates, or parent companies be accountable to you for any loss or damage arising from any cause, whether direct or indirect, or for any amounts whatsoever, including when we have been informed by you of the potential for such loss or damage.

4.3. Once we confirm the transfer of funds to the Payment Service Provider, we will not be held responsible for any losses, damages, or expenses incurred by a Player, including those arising from payment failures or delays.

4.4 The Casino, along with its directors, employees, and shareholders, accept no responsibility for the actions or statements made by third-party advertisers and marketers.

4.5 This Agreement does not prevent the Company from being held liable in cases of fraud, or for any cases of death or personal injury that occur due to the Company's negligence.

5. PROMOTIONS, COMPETITIONS, AND CASH-BACK PROGRAM

5.1. Please note that periodically, the Casino will offer various promotions, competitions, and a cash-back program. These might come with their own specific terms, conditions, and rules tailored for those particular offers. Any promotional bonus credited to your account must be utilized according to these specific rules. If the promotional offers do not explicitly detail the wagering requirements for bonus money or complimentary credits, the general rules will apply.

5.2. The established Rules, Terms, and Conditions encompass any kind of competition, promotion, and cash-back program.

5.3. Should there be any inconsistencies between these Rules, Terms, and Conditions and those specifically related to a promotion, contest, or cash-back program, the specific rules pertaining to that promotion or program will take precedence, but only where a conflict arises.

5.4. The Casino retains the right to exclude players from participating in any promotion at its own discretion. Promotions are available for a limited time, and the Casino can cancel any promotion without advance notice. Any bonuses that remain unutilized will expire six months from the issue date, along with any winnings gained from those bonuses and issued loyalty points, at the Casino's sole discretion, regardless of whether the playthrough requirements have been met.

5.5. The cash-back program is offered at the Casino's discretion, and the Casino will not engage in discussions regarding any aspect of the program, including the allocation of cash-back points to a Player's Account, the conversion rates of cash-back points to Casino Credits, or the eligibility of Players for participation in the cash-back program. The Casino holds the right to withdraw the cash-back program from a Player's account without prior notice.

5.6. As a member of the Casino group, you cannot claim a bonus at this Casino if (1) prior to opening your account here, you had already registered at any other online casino within the group and accepted a bonus from them, and (2) you have wagered the bonus and your initial deposit at this other casino less than 100 times. No player can receive more than one sign-up bonus at the Casino, even if they open multiple accounts in different currencies or languages. If you're credited with a sign-up bonus for which you're ineligible (as determined solely by us), the Casino will retroactively nullify that bonus along with any winnings derived from it.

5.7. Bonuses come with a minimum wagering requirement set at 70 times the bonus amount ('Play-Through Requirement') before any funds can be switched from your Bonus Balance to your Cash Balance. The specific requirements can vary depending on the game, promotion, or region at our discretion. For instance, a deposit of 100 with a bonus of 100 will mean a play-through requirement of 70 x 100 = 7000. Winnings associated with the Cash portion of your balance may be withdrawn anytime, provided all terms and conditions are fulfilled. For detailed wagering requirements, please refer to the contribution percentages detailed in the promotional-specific rules.

5.7.1 Winnings from offers that do not require a purchase, as well as free spins, will also be subject to a 70x play-through requirement before those bonus funds can be moved into the cash balance. Gameplay requirements are standardized according to the Promotion-specific Terms and Conditions. If a Player has a positive cash balance after completing the 70x wagering requirement and tries to withdraw, the withdrawal will be capped at 100 Casino Credits, and the remaining balance will be lost.

5.7.2 If you wish to decline any Bonus credited to your account by the Casino, you may request that it be removed, provided that no wagering has occurred on the Bonus, initial deposit, or associated Sign-Up Bonus. To do this, you can reach out to Customer support via live chat. If any portion of the Bonus has been utilized, it cannot be removed until you've met the Play Through Requirement associated with it.

5.7.3 If you receive a Sign-Up Bonus, assuming all wagering requirements have been satisfied, you're limited to withdrawing a maximum of 6 times your initial deposit amount, and any excess balance will be forfeited. This condition is subject to casino management’s discretion. Notably, all progressive wins are exempt from this restriction.

5.8. Before processing any withdrawals, the Casino will review your play for any signs of unconventional betting behaviors. To ensure fair gaming, zero or low margin bets, hedge betting, or similar practices will be flagged as irregular. Other examples of irregular gameplay can include, but are not limited to, making single bets that constitute 30% or more of the value of the bonus until the wagering requirements have been met. Here, a bet can mean a single spin on a roulette or a hand dealt in a table game, or a deal in Video or Power Poker (including Multi-Hand/Play games). Any double or gamble function will be regarded as a fresh bet. Should the Casino determine that irregular gameplay has taken place, it retains the right to pause withdrawals and/or confiscate winnings.

5.8.1 The contribution percentages toward the wagering requirement may vary based on the game played:

  • 100% applies to all slots (excluding NetEnt slots & Progressive Jackpots), Keno, and Scratch Cards (with Re-spin slots counting for 10%)
  • 50% NetEnt slot games
  • 8% is for all table pokers, all roulettes, all video/power Pokers (except All Aces and Jacks or Better), all blackjacks (excluding Classic Blackjack), and Casino War.
  • 2% applies to Classic Blackjacks, All Aces video pokers, and all Jacks or Better video pokers.
  • 0% applies to all baccarats, all craps, Red Dog, Sic Bo, and Progressive Jackpots.

If you engage in excluded games (0%) before fulfilling the play-through requirements, the Casino reserves the right to nullify any winnings accumulated from those games at its discretion.

Note: Wagering done using the Gamble Feature in any Slots or Double Feature in Video/Power Pokers will not count toward the play-through requirements.

IMPORTANT: The contribution percentages and play-through requirements can differ by promotion and/or geographical location. For certain areas, Roulette and Crash games may come with a 0% wagering requirement. In such cases, the percentage amounts and play-through requirements set forth in the promotion's Terms & Conditions will be applicable.
Always refer to the specific Terms & Conditions linked to each individual promotion to prevent any misunderstandings.

5.8.2 The Casino holds the right to determine which activities fall under 'irregular play' at its discretion and may withhold withdrawals in cases of such irregularities.

5.8.3 If the Casino suspects that you are exploiting or trying to exploit a bonus or promotion, engaging in inconsistent betting behavior, or benefiting unethically from the casino's gambling policies, it may, at its discretion, refuse or withhold any bonus or promotion, revoke any policies either temporarily or permanently, or suspend your access to the Services and/or block your account. In such cases, the Casino is not required to return any funds in your accounts, except for the original deposit amounts.

5.8.4 If you are found to have violated the warranty in clause 1.2 above, the Casino has the right to nullify any winnings and confiscate any balances in your account.

5.8.5 While a bonus is in play, the maximum bet allowed is €8 per round and €0.50 per line. Not adhering to this rule could lead to the forfeiture of any winnings.
6.1. Besides these Rules, Terms, and Conditions, certain Rules of Play and FAQs will also apply to you and will be binding in relation to your engagement with the Casino.

6. RULES OF PLAY

6.2. You acknowledge and agree to abide by the aforementioned Rules of Play and FAQs as if they were explicitly included in these Rules, Terms, and Conditions.

6.3. Should there be any payouts remaining during a Video Poker game, the Casino holds the right to reclaim and subsequently add that amount to the Player's balance.

4.3. Once we confirm that the money has been successfully transferred to the Payment Service Provider, we will not be responsible for any damages, losses, or expenses incurred by a Player. This includes any issues arising from a payment failure or delays in payment processing.

4.4. The Casino and its management, staff, and shareholders will not be held accountable for the actions or omissions of third-party advertisers and marketers or for any advertisements they distribute.

4.5. This Agreement will not limit the Company's liability in cases of fraud, or in incidents that lead to death or personal injury resulting from the Company's negligent actions.

7. PAYMENT DETAILS / WITHDRAWALS

5. PROMOTIONS, COMPETITIONS, AND CASH-BACK PROGRAM

  • Proof of income (if applicable)
  • 5.1. It is acknowledged that the Casino may periodically launch various promotions, contests, and cash-back programs. These promotions may come with distinct terms, conditions, and rules, which are specific to each competition or promotion. Any bonus credited to your account must be utilized according to these particular guidelines. If the promotional offers do not clearly define wagering requirements for bonuses or free credits, the general rules will apply.
  • 5.2. These Rules, Terms, and Conditions are applicable to all competitions, promotions, and cash-back programs offered.
  • 5.3. Should there be any discrepancies between these Rules, Terms, and Conditions and the specific guidelines for promotions or competitions, the latter will take precedence but only insofar as the two sets of rules conflict.

5.4. The Casino maintains the right to exclude any Player from participating in promotions at its discretion. Promotions have a limited duration, and the Casino can terminate any promotion at any moment without prior notification. Any unused bonuses will expire after a period of 6 months from their issuance date, regardless of whether the playthrough requirements for those bonuses have been met.

5.5. The Cash-Back Program is offered at the Casino's discretion, and the Casino will not engage in any discussions related to any aspect of the Cash-Back Program, including but not limited to adding or subtracting Cash-Back Points from a Player's account or determining eligibility for participation. The Cash-Back Program may be removed from a Player's account without prior notice.

5.6. As a member of a larger Casino group, you cannot claim a bonus at this Casino if (1) you have previously opened an account at any other online casino within this group and claimed a bonus there, and (2) after taking that bonus, you have wagered less than 100 times the total of that bonus and your initial deposit at the other online casino. Under no circumstances can you receive more than one sign-up bonus at this Casino, even if you create multiple accounts (e.g., in different currencies or languages). If you receive a sign-up bonus for which you, at our sole and reasonable discretion, are found to be ineligible, the Casino reserves the right to void such a bonus along with any winnings accrued after that bonus was credited.

5.7. To convert bonus amounts to your cash balance, you must meet a minimum wagering requirement of 70 times the amount ('Play-Through Requirement'). This requirement can vary based on our discretion, affected by different games or promotions and across various regions. For instance, if you deposit €100 and receive a €100 bonus, you must wager a total of €7000 (70 x €100). You may withdraw any winnings from the cash part of your balance at any time, contingent on fulfilling all terms and conditions. Please check the contribution percentages in the promotional specific rules to ensure compliance with wagering requirements.

5.7.1. Any winnings derived from offers that do not require a purchase, as well as from free spins, will also be subject to a 70x wagering requirement before the bonus funds can be moved to your cash balance. The game-specific playthrough terms will align with the promotion's rules. Should a Player succeed in achieving a positive cash balance after meeting the 70x playthrough condition, any withdrawal attempts will be restricted to a maximum of €100 in Casino Credits (in the currency used for play), with the remaining balance being forfeited.
5.7.2. If you wish to decline any Bonus credited to your account by the Casino, you can request that it be removed, provided that no Play Through has occurred on the Bonus, initial deposit, or associated Sign-Up Bonus. You may contact Customer Support via live chat for this request. However, if any portion of the Bonus has been utilized, you cannot remove it from your account until all conditions tied to the Play Through Requirement of that Bonus have been satisfied.

5.7.3. When granted a Sign-Up Bonus, after meeting all wagering prerequisites, you are limited to a maximum withdrawal value of six times your initial deposit amount, with any excess being forfeited. This rule will be enforced at the Casino management’s discretion. All winnings from progressive jackpots are not subject to this limitation.

5.8. Prior to processing any withdrawals, your gameplay will be examined for any unusual betting patterns. To ensure fair play, bets with equal, negligible, or minimal margins, known as hedge betting, will be considered irregular. Other irregular gameplay examples include placing single bets equal to or exceeding 30% of the bonus value credited to your account before fulfilling the wagering requirements for that bonus. For this rule, a bet equals one spin in roulette or one hand dealt in table games or one deal in Video or Power Poker games (this includes multi-hand/play games). Any gamble or double feature will count as a new bet. If the Casino determines that irregular gaming practices occurred, it retains the right to withhold withdrawals and seize all winnings.

5.8.1. The contribution of play at specific games to the playthrough requirement is not uniform:

100% Contributions: All slots (excluding NetEnt slots and Progressive Jackpots), Keno, and Scratch Card games (with re-spin slot games contributing only 10%).

8% Contributions: All table poker games, all roulette versions, all video/power poker games (excluding All Aces and Jacks or Better video pokers), all variations of blackjack (excluding Classic Blackjack), and Casino War.

2% Contributions: Classic Blackjack, All Aces video poker, and all Jacks or Better video poker.

0% Contributions: All baccarats, craps, Red Dog, Sic Bo, and Progressive Jackpots. Should you play excluded games that contribute 0% before completing the playthrough conditions, you acknowledge that the Casino can void any winnings earned from such games at their discretion.

Note: Any playthrough (wagering) that involves the Gamble Feature on slots or the Double Feature on Video/Power Poker will not count towards fulfilling the playthrough requirements.Withdrawal Terms

IMPORTANT: The percentages and requirements for playthrough might differ by promotion and/or geographic location. In some regions, roulette and crash games may fall under a 0% wagering requirement. In such cases, the percentages and playthrough terms specified in the promotional Terms & Conditions will be applicable.

8. RESPONSIBLE GAMING/GAMBLING

Please ensure to review the specific Terms & Conditions linked to each promotion to avoid any confusion.

  • 5.8.2. The Casino maintains exclusive authority to determine which activities classify as 'irregular play' and may withhold any withdrawals if such play is detected.
  • 5.8.3. If the Casino suspects that you are taking advantage of a bonus or promotion, showing irregular gambling behavior, or benefiting from policy loopholes, the Casino Group reserves the right to deny, withhold, or retract any bonuses or promotions at its sole discretion, or to temporarily or permanently rescind any policies, or even terminate your access to the Services and/or suspend your account. In such cases, the Casino is not obligated to refund any funds in your accounts, apart from the original deposit amounts.

5.8.4. Should you be found in violation of the warranty stated in clause 1.2, the Casino has the right to void any winnings and confiscate any funds in your account.

5.8.5. While a bonus is being actively played, the maximum allowable bet is €8 per round and €0.50 per line. Not adhering to this rule may lead to the forfeiture of any winnings.
6.1. Alongside these Rules, Terms and Conditions, particular Rules of Play and FAQs will also govern your participation at the Casino.

9. INTELLECTUAL PROPERTY

6.2. You hereby acknowledge and agree to adhere to the aforementioned Rules of Play and FAQs as if they were expressly included in these Rules, Terms, and Conditions.

6.3. In cases where a payout remains active in a Video Poker game, the Casino retains the right to reclaim and subsequently credit that amount to the Player's balance.

4.3. Once we confirm the transfer of funds to the Payment Service Provider, we accept no responsibility for any damages, losses, or costs that a Player may experience, which could include issues arising from payment failures or delays.

10. GENERAL

10.1. AMENDMENT

4.4. The Casino, along with its directors, executives, staff, and shareholders, cannot be held accountable for any actions, omissions, or advertisements made by external advertisers and marketing agencies.

4.5. This Agreement does not bar the Company from being liable for any instances of fraud or for any death or personal injury resulting from the Company’s negligence.

5. SPECIAL OFFERS, TOURNAMENTS, AND CASHBACK PROGRAMS

10.2. ELIGIBILITY

5.1. It's important to note that the Casino may periodically provide various special offers, tournaments, and a cashback program, each of which could be guided by distinct terms and guidelines. Additionally, any bonuses credited to your account must be utilized according to those specific terms. If the promotional offers do not outline wagering requirements for bonus money or free credits, then the general rules will apply.

10.3. SEVERABILITY

5.2. The set Rules, Terms, and Conditions are applicable to all competitions, promotions, and cashback programs.

10.4. NON-WAIVER

5.3. Should there be any discrepancies between these Rules, Terms, and Conditions and the distinct terms related to any specific promotion, competition, or cashback program, the specific terms will take precedence, but only in cases where conflicts arise.

10.5. THIRD PARTIES

5.4. The Casino retains the right to deny any player participation in promotions at its discretion. Promotions are available for a limited duration, and the Casino can end any promotion without prior notice. Unused bonuses will expire after 6 months from the date they were issued, regardless of whether the associated playthrough requirements have been met.

10.6. ACCEPTANCE

5.5. The Cash-Back Program, available at the Casino's discretion, will not involve any correspondence from the Casino regarding aspects of this program, including the allocation of Cash-Back Points to a Player’s Account, the conversion ratio of Cash-Back Points to Casino Credits, and eligibility for participation. The Casino reserves the right to withdraw the Cash-Back Program from a Player’s account without prior notice.

10.7. WHOLE AGREEMENT

5.6. As a member of the Casino group, you cannot claim a bonus at the Casino if you have opened another account at any casino under the same group before creating your Casino account and have claimed a bonus there. Additionally, if you have received a bonus and wagered it alongside your initial deposit less than 100 times at the other casino, you will not be eligible for a second signup bonus at the Casino, no matter how many accounts you have there (for instance, in different currencies or languages). If a signup bonus was credited to your account and you were found to be ineligible (based on our reasonable discretion), it will be canceled, along with any winnings derived from it.

10.8. INTERPRETATION

5.7. Bonus amounts are required to meet a minimum playthrough requirement of at least 70 times ('Play-Through Requirement') before they can be converted from your bonus balance into your cash balance. The playthrough requirement may vary based on the specific game, promotion, or region at our discretion. For example, if you deposit 100 and receive a 100 bonus, the requirement would be calculated as 70 x 100 = 7000. Any winnings linked to the cash part of your balance can be withdrawn at any moment, provided all terms and conditions are followed. You may check the contribution percentages based on promotion-specific rules.

10.9. GOVERNING AUTHORITY

5.7.1. Winnings from promotions that do not require a purchase, as well as from free spins, will be subject to the same 70x playthrough requirement to transfer any resulting bonus funds into your cash balance. Specific game playthrough standards will apply according to Promotion-Specific Terms and Conditions. If you have a positive cash balance after satisfying the 70x playthrough condition and try to withdraw, your withdrawal will be limited to 100 Casino Credits (in your playing currency) and any excess will be forfeited.

10.10. APPLICABLE LAW & JURISDICTION

5.7.2. If you wish to decline any bonus added to your account by the Casino, you can request its reversal from your account, provided no Play Through has occurred. You may do this by reaching out to customer support via live chat. If any portion of the bonus has been used, it cannot be removed from your account until the associated playthrough requirements have been fully met.

10.11. LIMITATION OF ACTIONS

5.7.3. If granted a Sign-Up Bonus, and after successfully meeting wagering requirements, your withdrawals will be capped at six times your initial deposit amount, with any extra balance being forfeited. This is at the discretion of the casino management and does not apply to progressive wins.

10.12. TRANSLATIONS

5.8. Prior to processing any withdrawals, your gameplay will be examined for any unusual patterns. To protect fair play, bets that are equal to, or significantly lower than the margin, such as zero-margin or hedge betting, are deemed irregular. Examples also include placing single bets that are equal to or surpass 30% of the value of the credited bonus until the bonus wagering requirements are satisfied. For clarity, a ‘bet’ is defined as one spin of a roulette wheel, one hand dealt in table games, or a single deal in any video or power poker game (including multi-hand variations). Each double or gamble is treated as a new bet. Should the Casino determine that irregular gaming has occurred, it reserves the right to withhold withdrawals and/or confiscate any winnings.

10.13 TOURNAMENTS

5.8.1. Different games contribute varying percentages toward the wagering requirement:

100% For all slots (excluding NetEnt slots and Progressive Jackpots), Keno, and Scratch Card games (Re-spin slots count for 10%)

10.14 COMPLAINTS AND DISPUTES

8% For all table pokers, all roulettes, all video/power pokers (excluding All Aces and Jacks or Better video pokers), all blackjacks (excluding Classic Blackjack), and Casino War

2% For Classic Blackjacks, All Aces video pokers, and all Jacks or Better video pokers

  • Your Username/ Account number
  • First and Last name
  • 0% For all baccarats, craps, Red Dog, Sic Bo, and Progressive Jackpots
  • If you engage with games listed under 0% before meeting the playthrough requirements, you acknowledge that the casino has the authority to disregard any winnings accrued from these games at its discretion.

Note: Bets made using the Gamble Feature on all Slots or the Double Feature on Video/Power Pokers will not count toward playthrough requirements.

IMPORTANT: The contribution percentages and wagering requirements may vary by promotion and/or geographical area. In some regions, Roulette and Crash games may have a 0% requirement. In this case, the percentages and playthrough requirements specified in the promotion's Terms & Conditions will apply.
Be sure to always consult the specific Terms & Conditions linked to each promotion to prevent any misunderstandings.
Alternate Dispute Resolution (ADR)
5.8.2. The Casino reserves the right to determine, at its discretion, what constitutes 'irregular play' and may withhold withdrawals when such gameplay is detected.

5.8.3. If the Casino suspects that you are exploiting or trying to exploit a bonus or other promotion, exhibiting irregular betting behavior, or benefiting from policies due to abuse or bad faith, the Casino Group may, at its discretion, deny, withhold, or revoke any bonuses or promotions, or rescind any relevant policies, temporarily or permanently, or restrict your access to the Services and/or block your account. In these cases, the Casino is not obligated to refund any funds left in your account apart from the amount of your original deposit.

10.15 ASSIGNMENT

5.8.4. If you breach the warranty contained in clause 1.2, the Casino maintains the right to nullify any winnings and seize any balance in your account.

10.16 BUSINESS TRANSFERS

5.8.5. During the active period of receiving a bonus, the maximum bet allowed is €8 per round and €0.50 per line.

10.17 TERMINATION OF ACCOUNT

Failure to adhere to this condition may lead to the forfeiture of any winnings.

6.1. Alongside these Rules, Terms, and Conditions, certain Rules of Play and FAQs will apply and are binding on you while you participate at the Casino.

6.2. You agree to abide by these Rules of Play and FAQs as if they were explicitly incorporated into the current Rules, Terms, and Conditions.

6.3. If there is a payout left pending in a Video Poker game, the Casino reserves the right to retrieve that amount and subsequently credit it to the Player's balance.

6.4. The casino has the authority to seize any funds that have remained active in any game (not applicable to Video Poker) for a period of 90 days or longer.

v. If You are not of legal age;

6.5. If a player has voluntarily excluded themselves from gambling at other casinos due to addiction or related issues, their winnings may be subject to confiscation.

7.1. The Casino maintains the right to request identification documents during the registration process and/or before processing any financial transactions. This may include, but is not limited to:

Photographic ID such as a Passport or Driver's License.

Proof of residence like a utility bill or bank statement issued within the last 6 months.

Verification of ownership for any payment method utilized for deposits or withdrawals (where necessary).

Not providing the requested documentation may lead to the termination of your account.

7.2. The Casino reserves the right to conduct credit checks on cardholders through third-party agencies based on the information provided during registration.

7.2.1. The Casino has the authority to resolve any outstanding chargebacks from any casinos within the Cityviews Group at the time of withdrawal.

7.3. It's the responsibility of the cardholder to keep records of transactions and to be familiar with the casino's policies and regulations, as well as the legality of online gambling in their country of residence.

10.17.1 ACCOUNT CLOSURE

7.4. Withdrawals made via bank wire or check will only be processed in the name under which the account was registered. If a debit or credit card was used for deposits, the account name must also match the cardholder's name. Be aware that there may be fees associated with withdrawals. Funds should be withdrawn using the same method as the deposit, limited to the amount deposited. Withdrawals could experience minor delays due to identity verification processes.

10.18 FINAL DECISION OF CASINO

Please be aware: as per regulatory requirements from our authorities, the Casino must verify a player's identity for any single or cumulative transactions amounting to €2,000 or more (or its equivalent in local currency).

10.19 CURRENCY

7.5. Any updates or additions to payment information must be arranged through Player Services.

10.20 FORCE MAJEURE

7.6. If players withdraw an amount that is five times or more than their total deposits at the Casino Group, their request will undergo a thorough review of game activity, and they will only be able to withdraw €4,000 per week. Any remaining balance will stay in the player's account until they can request another withdrawal. This measure is at the sole discretion of casino management, and progressive winnings are not subject to this rule.

10.21 NO AGENCY

7.7. Winnings will be credited to your account in your chosen currency and added to your cleared balance. If you decide to withdraw, you will choose how much of your balance you wish to cash out. The maximum withdrawal per day is GBP10,000 or the equivalent amount in other currencies. For any questions regarding winnings collection, please contact us directly via email.

7.8. To comply with Anti-Money Laundering laws, all withdrawals are screened to deter fraudulent activities. During a 24-hour rolling period after initiating your withdrawal—weekends excluded—withdrawals will remain pending. During this time, players can still access their balance and can reverse the requested amount. Until the withdrawal is processed, it remains part of the cash balance in the player's account. We retain the following rights in line with our responsibilities as a Gaming Operator and applicable laws:

7.8.1. To delay payment of your balance and request more verification or documentation, including but not limited to the source of deposited funds and proof of age.

11. MOBILE CASINO

7.8.2. To return any deposits that have not been wagered to the original deposit method or, if that is not possible, to a bank account in your name with an appropriate transaction description.

11.1 NETWORK OPERATOR AND OTHER CHARGES

7.8.3. To indefinitely suspend or block your Player Account(s) without needing to provide a reason and to alert the relevant authorities.

11.2 CONNECTIVITY

7.9. The terms and conditions regarding withdrawals can be found at the following link:

7.10. Depending on the payment method utilized, some funds may be collected and processed by Digiprocessing Limited for the Casino or its affiliates. Digiprocessing Limited (110368) is a company registered in Gibraltar, with its registered office at Suite 1, Burnes House, 19 Town Range, Gibraltar GX11 1AA.

8.1. While gaming should be enjoyable, it can also lead to addiction. We advocate for responsible gaming by:

Offering the option to block or suspend accounts upon your request.

Encouraging you to reach out to our Player Support Representatives or follow one of the links available on our Responsible Gaming page.

Terms and Conditions last updated: 19/05/2025

Version: 7.5

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8.3. Although we aim to process your request via email swiftly, there may be slight delays. The casino is not liable for any losses resulting from pending communications.